- Shipping
- Payment&Ordering
- Return&Refund
- VOLTLUX APP
Yes,we ship nationwide and most areas support free shipping.(Other areas need to pay extra shipping cost.)
Normally we ship the goods from South Africa.Meanwhile we also have warehouses in South Africa.It depends the situation of the warehouse.
What is the shipping cost?
We offer free shipping to most areas about standard mode of shipping,including e-Packet, South Africa Post ,etc.And for other shipping modes, expedited like DHC or FeDex will be charged according to their actual billing standard.
Details are as belowed:
---Free shipping worldwide for order over R1000（except for some remote areas）
---Ordinary Delivery pays another R50 for when your order is less than R1000
---Fast shipping areas for free with the order price over R2000
---Pay extra fee base on order amount for fast express .
Order Verification, quality check and packaging.All orders are sent to the Warehouses for dispatch within 24 hours after the order is placed.The Warehouses and South Africa Post process the orders,which takes an additional 2-4 days.
You can track your parcel via the confirmation Email.Also,you can click “Track Your Order”link on our website.
We can accept Paypal and Credit card.
If your credit is declined there may be a few reasons:the card no funds available,you entered the wrong CSV security code,the card is expired,you entered the wrong billing information,the card does not allow internet purchases(card not present purchases)etc.In any event by calling your issuing bank call tell you why the card is declining.
Solutions:Try a different credit card or try using PayPal as your checkout method.
Only unshipped orders may be canceled. Cancellation may be done either through email or by telephone.Refund will be issued accordingly if card is charged.
Absolutely!!! Our Secure Software(SSL) is the industry standard and among the best software available today for secure commerce transactions.It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
If your address is not available,we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.
1. Within 10 days of the delivery date.
2. In original condition:resell-able.
3. Unused or undamaged.
4. In the original packaging.
5. If the product does not meet the requirements above, the return request may be rejected.
NOTE: We offer FREE RETURNS ONLY for products quality problems and wrong sent products. Restriction may apply to certain cases, you can learn more clearly in Returns Policy or contact our customer service team.
Once you have alerted us you wish to make a return through an email contact.We will email a link to start the easy return process.
Our complete return policy is located at the RETURNS link at the bottom of the site.
You can find our refund policy at the bottom of the site and the refund will go back onto the same card you used to place the order with us.Please allow 3-5 days for the funds to show in your account.